Moscow and Paris, September two 2020
Atos, a global chief in digital transformation, has effectively launched a global assistance project for its new consumer PERI, just one of the world’s most significant suppliers and suppliers of formwork and scaffolding techniques, to deliver assistance for a lot more than 7,000 PERI staff members across 56 nations around the world.
Due to the fact the begin of this deal, which started in November 2019, the company has effectively executed three introductory phases, which now deliver a centralized shopper assistance desk to assistance a lot more than 7,000 PERI staff members all over the world. Atos not only enhanced the high quality of support and improved person fulfillment, but also diminished support fees.
“In unique areas of PERI’s presence, the IT assistance support was fragmented – someplace the work was carried out with nearby contractors, someplace the complications ended up solved by the firm’s own methods. Synergy with Atos allowed us to unify the support shipping process, build a widespread notion for monitoring outcomes and figure out critical functionality indicators, which simplified both the system of getting in touch with assistance and its control by the administration,” claimed Pavel Puzanov, IT Manager of Jap and Northern Europe, PERI GmbH.
In the current stage, Atos totally gives first line assistance, which incorporates each and every day assistance concerns these kinds of as incident administration, facts requests, entry administration in addition to assistance of business purposes. Atos is now starting up the upcoming section which will deliver 2nd line assistance for PERI consumers. New directions of digital transformation of the consumer are being produced and reviewed.
“Having entered the operational section of the project at the time of the global pandemic crisis, when staff members are switching to a distant method of work, and person requests are acquiring a unique character owing to improvements in the company, we nonetheless managed to well timed respond to the prevailing disorders and be adaptable in offering solutions in the course of the COVID-19 interval, when observing all the conditions of the SLA,” claimed Sergey Klyuev, Head of Infrastructure and IT Companies of Atos in Russia.
The PERI worldwide consumers assistance project has develop into just one of the most significant Atos jobs in Russia in conditions of its geography. Supplying support in Russian, English and German, Atos managed to meet up with the higher demands of the consumer for the amount of language capabilities of the group.
“Thanks to cooperation with PERI, our specialists ended up in a position to after again show the experience of Atos in Russia on the worldwide marketplace, offering high quality support to a lot more than 7,000 consumers close to the environment. We are open to additional jobs with PERI and are completely ready to deliver adaptable assistance to the consumer in the shifting marketplace disorders,” claimed Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a global chief in digital transformation with a hundred and ten,000 staff members in 73 nations around the world and once-a-year income of € 12 billion. European selection just one in Cloud, Cybersecurity and Substantial-Efficiency Computing, the Team gives finish-to-finish Orchestrated Hybrid Cloud, Huge Details, Business Apps and Digital Office answers. In the United kingdom & Ireland Atos provides business engineering answers for some of the country’s most significant community and personal sector organisations The Team is the Around the world Information Technological know-how Husband or wife for the Olympic & Paralympic Game titles and operates beneath the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), shown on the CAC40 Paris stock index.
The reason of Atos is to assist structure the foreseeable future of the facts place. Its experience and solutions assistance the development of know-how, schooling and investigation in a multicultural approach and add to the development of scientific and technological excellence. Throughout the environment, the Team permits its clients and staff members, and users of societies at significant to live, work and build sustainably, in a safe and sound and safe facts place.
International: Laura Fau | [email protected] | +33 six 73 64 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-43-93