Office equipment can go through a lot of wear and tear. Before you hire someone to fix it, however, you should know that not all repair companies are created equally. Here are just a few things to consider before you invite a repairman into your building.
How much are the repairs going to cost? Will you be charged by the hour or by the visit? Will you be charged for any replacement parts needed by your machines, or is that included in the service package? These things are important to know in advance, especially if you plan on using the company regularly.
Speaking of “regularly,” you’ll probably want to hire a repair company to perform scheduled maintenance on your machine. Not only will this keep everything in tip-top shape, but it will also prevent little issues from becoming big malfunctions down the line. Just make sure that the company is willing to work with you in terms of scheduling. If they only offer monthly visits when you need weekly ones, that’s a problem.
Do some research into your chosen repair company. How long have they been in business? Are they members of any professional networks or associations? Do they have good reviews on third-party websites? If a lot of customers seem to have a problem with them, they probably aren’t the brand for you. You’ll want a company with a good reputation in the industry.
Last but certainly not least, take a look at the warranty offered by your repair company. What happens if they fix your printer only for it to break down again in a week? Will you be charged for another visit? Don’t be afraid to ask these pointed questions before you sign on the dotted line.
These are just a few things to keep in mind as you start expanding your business and making heavy use of office equipment. Whether you’re looking for copier repair service Washington DC or something else entirely, use this guide to ensure that you’re getting a good deal.